Steganomos - AI-Powered Hospitality Management Platform
Last updated: March 23, 2026
Effective date: March 23, 2026
By accessing, browsing, or using the Steganomos platform (the "Service") available at steganomos.com, or by creating an account, you ("Customer", "you", or "your") acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms"), together with our Privacy Policy, which is incorporated herein by reference.
If you are entering into these Terms on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In such a case, "you" and "your" refer to that entity.
If you do not agree to these Terms, you must not access or use the Service. Your continued use of the Service after any changes to these Terms constitutes your acceptance of the revised Terms.
The following terms have the meanings set forth below when used in these Terms:
Steganomos is an AI-powered property management platform designed for the hospitality industry. The Service provides the following core capabilities:
We reserve the right to modify, update, or discontinue any feature of the Service at any time, with reasonable notice to affected Customers. We will provide at least thirty (30) days' notice before discontinuing any core feature listed above.
To use the Service, you must:
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must:
We will not be liable for any loss or damage arising from your failure to maintain the security of your account.
You agree to keep your account information accurate and up to date, including your contact details, property information, and billing details. Inaccurate information may result in service disruptions or suspension of your account.
Steganomos operates on a transaction-based pricing model - not a fixed monthly subscription. You are charged based on actual booking revenue processed through the platform. If your property has no bookings in a given period (e.g., off-season), you pay nothing.
The following pricing tiers apply (as of the date of these Terms):
Revenue Protection Guarantee: Your total fees to Steganomos will never exceed twenty percent (20%) of your total Booking Revenue in any billing period. This cap ensures that using Steganomos always remains economically viable for your property.
Fees are calculated at the time of guest check-out and invoiced accordingly. Payments are processed securely through Stripe. By using the Service, you authorize us to charge the payment method on file for all applicable fees.
All prices are stated in Euros (EUR) unless otherwise specified. Applicable taxes (including VAT) will be added to your invoices in accordance with Greek and European Union tax regulations.
Customers who elect to pay annually (based on estimated revenue) receive a fifteen percent (15%) discount on their applicable tier rate. Annual payments are non-refundable except as required by applicable law.
During periods when your property receives no bookings through the platform, you will not be charged any fees. There are no minimum monthly charges, platform fees, or standing costs on the Free or Pro tiers.
Invoices are due within thirty (30) days of issuance. Late payments may incur interest at a rate of one and a half percent (1.5%) per month or the maximum rate permitted by applicable law, whichever is lower. We reserve the right to suspend access to the Service if payment remains outstanding for more than forty-five (45) days.
We may modify our pricing with at least sixty (60) days' written notice. Existing Customers will be given the option to accept the new pricing or terminate their account. Any pricing changes will not apply retroactively to revenue already processed.
The Free Tier is available to properties with up to five (5) rooms and provides access to basic platform features. The following limitations apply:
Free Tier accounts that remain inactive (no logins and no active reservations) for more than twelve (12) consecutive months may be suspended or deleted after thirty (30) days' written notice.
We reserve the right to modify the scope and limitations of the Free Tier with thirty (30) days' notice. If changes materially reduce Free Tier functionality, affected Customers will be given the option to upgrade or export their data before any changes take effect.
The Service incorporates artificial intelligence and machine learning capabilities, including but not limited to: automated guest communication suggestions, sentiment analysis, revenue optimization recommendations, competitor analysis, content generation, and smart categorization.
Important: AI-generated suggestions, recommendations, and content are provided as decision-support tools and are not guaranteed to be accurate, complete, or suitable for any specific purpose. All AI outputs require human review before implementation. You are solely responsible for reviewing, approving, and acting upon any AI-generated content or recommendations.
We do not warrant the accuracy, reliability, or appropriateness of any AI-generated content, including but not limited to:
You acknowledge that AI outputs may contain errors, biases, or inaccuracies. rapidbounce shall not be liable for any damages, losses, or adverse consequences resulting from reliance on AI-generated content without independent human verification.
To provide and improve AI Features, we may process Customer Data through machine learning models. We do not use your Customer Data to train AI models that would benefit other customers, unless the data has been fully anonymized and aggregated. Your property-specific data remains confidential and is never shared in identifiable form with competing properties.
Certain AI Features operate in a "draft" mode, meaning AI-generated responses are held for staff review before being sent to guests. You may configure your AI settings to require manual approval for all automated communications. We strongly recommend maintaining human oversight for all guest-facing AI communications.
You retain full ownership of all Customer Data uploaded to, created within, or processed through the Service. Nothing in these Terms transfers ownership of your data to rapidbounce.
By using the Service, you grant rapidbounce a limited, non-exclusive, worldwide license to access, process, store, and display your Customer Data solely for the purposes of:
This license terminates when you delete your Customer Data or when your account is terminated, subject to any legally required retention periods.
You may export your Customer Data at any time through the platform's export features (including CSV export and GDPR data export). Upon account termination, you will have thirty (30) days to export your data before it is permanently deleted from our systems, subject to applicable legal retention requirements.
We implement industry-standard security measures to protect your Customer Data, including encryption in transit and at rest, regular security audits, and access controls. For details on our data protection practices, please refer to our Privacy Policy.
The Service, including all software, algorithms, user interfaces, designs, documentation, trademarks, logos, and other materials associated with Steganomos, are the exclusive property of rapidbounce and are protected by applicable intellectual property laws. These Terms do not grant you any ownership rights in the Service.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes related to the management of your Property or Properties.
You retain all intellectual property rights in the content you create, upload, or provide through the Service, including property descriptions, photographs, marketing materials, and guest communications. You grant us a license to display and process such content only as necessary to provide the Service.
If you provide us with feedback, suggestions, or ideas regarding the Service, you grant us a perpetual, irrevocable, royalty-free license to use, modify, and incorporate such feedback into the Service without any obligation to you.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You shall not:
Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account, at our sole discretion and without prior notice.
We target a platform availability of ninety-nine point nine percent (99.9%) measured on a monthly basis ("Uptime Target"). Availability is calculated as:
(Total minutes in month - Downtime minutes) / Total minutes in month x 100
The following are excluded from Uptime calculations:
We provide customer support during business hours (Monday to Friday, 09:00 to 18:00 EET, excluding Greek public holidays) via email. Pro and Property Manager tier Customers receive priority support with a target initial response time of four (4) business hours. Free Tier Customers receive standard support with a target initial response time of two (2) business days.
In the event of a significant service disruption, we will notify affected Customers via email and, where available, through in-platform notifications. We will provide regular status updates until the issue is resolved.
The Service integrates with various third-party services, including but not limited to payment processors (Stripe), communication platforms (WhatsApp, Mailgun), booking channels (Booking.com), and cloud infrastructure providers (Google Cloud Platform). These integrations are subject to the following:
You may terminate your account at any time by contacting us at achilleas@karydis.com or through the account settings within the platform. Upon termination:
We may terminate or suspend your account under the following circumstances:
In all cases of termination by us, you will be provided the thirty (30) day data export period described above.
Sections relating to Intellectual Property, Limitation of Liability, Indemnification, Governing Law, and any accrued payment obligations shall survive termination of these Terms.
To the maximum extent permitted by applicable law, the total aggregate liability of rapidbounce for any and all claims arising out of or relating to these Terms or the Service shall not exceed the total fees paid by you to rapidbounce during the twelve (12) months immediately preceding the event giving rise to the claim.
For Free Tier Customers, our total aggregate liability shall not exceed fifty Euros (EUR 50).
To the maximum extent permitted by applicable law, rapidbounce shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
These limitations apply regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise) and even if rapidbounce has been advised of the possibility of such damages.
The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, rapidbounce disclaims all warranties, whether express, implied, or statutory, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.
We do not warrant that the Service will meet all of your requirements, that results obtained from the Service will be accurate or reliable, or that defects in the Service will be corrected within any specific timeframe.
You agree to indemnify, defend, and hold harmless rapidbounce and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to:
We will promptly notify you of any such claim and will provide reasonable assistance (at your expense) in the defense of such claim. You shall not settle any claim without our prior written consent.
Neither party shall be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond the affected party's reasonable control, including but not limited to:
The affected party shall use reasonable efforts to mitigate the impact of the force majeure event and resume performance as soon as practicable. If a force majeure event continues for more than ninety (90) days, either party may terminate these Terms with immediate effect upon written notice.
rapidbounce is committed to compliance with Regulation (EU) 2016/679 (the General Data Protection Regulation - "GDPR") and applicable Greek data protection law (Law 4624/2019). In the context of the Service:
Upon request, we will enter into a Data Processing Agreement (DPA) that sets forth the terms and conditions under which we process personal data on your behalf, in compliance with Article 28 of the GDPR.
Customer Data is stored within the European Economic Area (EEA), specifically in Google Cloud Platform data centers located in Europe (europe-west1 region). We do not transfer personal data outside the EEA without appropriate safeguards as required by the GDPR.
We retain Customer Data for the duration of your account and for the thirty (30) day post-termination export period. Communication data (messages) are subject to a ninety (90) day automated retention policy for GDPR compliance. Financial records are retained in accordance with applicable Greek tax legislation. For full details, please refer to our Privacy Policy.
As the Data Controller for guest data, you are responsible for ensuring that your collection and use of guest personal data through the Service complies with applicable data protection laws, including obtaining necessary consents and providing required privacy notices to your guests.
We reserve the right to modify these Terms at any time. If we make material changes, we will:
Your continued use of the Service after the effective date of the modified Terms constitutes your acceptance of the changes. If you do not agree to the modified Terms, you must stop using the Service and may terminate your account in accordance with Section 13.
Non-material changes (such as corrections of typographical errors, clarifications, or changes to contact information) may be made without prior notice.
These Terms shall be governed by and construed in accordance with the laws of the Hellenic Republic (Greece), without regard to its conflict of law provisions.
Any disputes arising out of or relating to these Terms or the Service that cannot be resolved amicably shall be submitted to the exclusive jurisdiction of the courts of Athens, Greece.
Notwithstanding the foregoing, nothing in these Terms shall prevent either party from seeking injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm.
For Customers located within the European Union, nothing in these Terms affects your rights under applicable EU consumer protection legislation, including your right to bring proceedings in the courts of your country of residence.
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, severed from these Terms. The remaining provisions shall continue in full force and effect.
The failure of either party to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
These Terms, together with our Privacy Policy and any other policies or agreements referenced herein, constitute the entire agreement between you and rapidbounce regarding the use of the Service. These Terms supersede all prior or contemporaneous communications, proposals, and representations, whether oral or written, relating to the Service.
No amendment or waiver of any provision of these Terms shall be effective unless made in writing and signed by an authorized representative of rapidbounce.
Any terms or conditions included in a purchase order, invoice, or similar document issued by you that conflict with or add to these Terms are expressly rejected and shall have no force or effect.
If you have any questions, concerns, or requests regarding these Terms of Service, please contact us:
rapidbounce
Steganomos - AI-Powered Hospitality Management
Athens, Greece
Email: achilleas@karydis.com
Website: steganomos.com
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